What our Customers say...


Very professional and very good at communicating. 

I’ve been dealing with major depression for the past several years, and I really let my apartment go. It was practically uninhabitable. But they brought in five people (Joanne, Katy, Arturo, Carlo, Hector, and Patricia) and in five hours, they had the place downright immaculate. I cannot recommend them enough. They filled a freaking dump truck full of trash in 5 hours! Awesome! They were great, and friendly to boot!

Work done in timely manner. Workers were very polite and helpful. Everything seems up to the highest standards. 

We experienced a leak from our upstairs shower that was noticed as water came dripping through our downstairs ceiling. We made contact with SERVPRO, they immediately dispatched a crew. Over the course of the next 5 days they remove saturated materials and dried the area.

We are very grateful for James & Moses Jr for their diligence and thoroughness. We also are great for the opportunity to work with their reconstruction team, Next Level Contracting.

We are very appreciative of their employees and subcontractors that are scrambling schedules to get our home restore before the holidays. All in, we are grateful for their experience and expertise in navigating this event and truly making it “like it never happened”.

I had a pipe in the wall that was leaking and caused severe water damage in my spare bedroom, living room, and hallway. SERVPRO calls ahead, arrives on time, is professional and friendly and makes sure I understand everything. Thanks to James and Glenn who have been working at my house, they deserve this 5 star review.

The whole team was extremely respectful, helpful and answered all my questions. They were so careful in the house and cleaned up behind them. They stayed and worked late to finish the job. I would 100 percent recommend the team that came to demo my bathrooms.

I can't say enough about these Guys and Gals at SERVPRO. They were quick to respond to my water damaged bathroom. Brent was right out to check things over and give us information on what to expect and how much the water had actually damaged. John and Glenn were out on Monday morning to get things torn out, to be able to dry quickly. They are a great team! John kept us informed every step of the way. Why, how and when. Gustavo filled in for Glenn and they both are doing a great job. They are in constant contact with us on the progress daily and what needs to be done so everything is dried out properly. Samantha has kept our claim up to date with the Insurance and is taking care of everything, what a relief! I couldn't have gotten started with all of this, if it weren't for Lisa. Lisa has been there with me since day one and has always kept in touch. If I need anything, Lisa, Samantha and Brent are right there to find out. Thank you all for the great customer service and work. You all are the best.

Nika and Abe were my favorites, very friendly, good with dogs, explained everything!

Highly recommend SERVPRO of Lacey!

Great team! Kept me informed and were respectful of me and my home. Would highly recommend!

Couldn’t be happier with my experience with this company. Our kitchen flooded and damaged the majority of rooms. The most polite, helpful and friendly crew who made a stressful situation so much better. Would highly recommend their services!


SERVPRO helped us with water damage from a leaky dishwasher. Jacob Marquez and Kim Hall did an excellent job and were professional, pleasant, and hard working!

Due to a water leak from a dishwasher install, we had to do water mitigation which required pulling up hardwoods, tile and cabinets. Between Lucas, Jay and Josh, we felt very taken care of. They answered all our questions, was very informative about every step, super polite and respectful. I would highly recommend serv pro for any damage needs.

Had a surprise pipe leak and they came all the way to Fox Island to help us out. Amazing customer service with every new person that came each day and excellent communication when they would be arriving so we wouldn’t be sitting around. They got the job done and all is dry!! Thanks to Zack for educating us and being so efficient in your work!!! Highly recommend these people!

I would defiantly use SERVPRO again for any future needs. (hopefully not soon)  They did everything they said they would and more.  

Thank you to the great team at SERVPRO. They were very polite and professional to work with.  I would recommend to any of our family or friends!

I would just like to thank the awesome team at SERVPRO for providing excellent customer service and knowledge for all our restoration needs!

We couldn't be more thankful for the work SERVPRO provided.  I would recommend this wonderful company to anyone! Thank You

I would recommend SERVPRO for any emergency clean up needs. They were always on time and did a great job at keeping us up to date. 

Great Company to work with! Thank you SERVPRO.

SERVPRO was very easy to use for our restoration needs.  They were very professional and prompt.  I am very satisfied.  Great Company.

Thank you for a fantastic experience with a great company.  They went above and beyond.  I would recommend to all our friends and family.

Thanks to SERVPRO for an excellent experience.  They were very professional and polite. I am very satisfied with this team.

Five stars!

They are all hard workers and are also dedicated to the job at hand.

Five stars!

SERVPRO of Lacey responded within 1 hour to my to my flooded basement on a Saturday near Lake Tapps. Antonio and Jason were efficient , quick and really nice. The mitigation to the water damage was addressed and it was all dry in three days. No Mold got started due to their quick work.

Our insurance company recommended SERVPRO of Lacey after we had roof damage that caused a leak into our bedroom. We worked with Project Manager Matt Thew and he did a great job! He explained the entire process thoroughly and we knew what to expect from his team. The techs Steve and Nate also were great, very friendly and professional! They delivered the equipment and came out twice to check the moisture levels during the drying process. We highly recommend SERVPRO!

Jason Hall and Chris Moe came out to assess the damage to our home and were very professional and informative. They answered all questions we had and made us feel comfortable about the situation. I would recommend them to anyone!

SERVPRO was prompt and professional. They cleaned up fire damage in the kitchen. Good job, guys.

Great job with the water damage. SERVPRO gave the best service.

Pat and Paul from SERVPRO was a big help! They were quick to respond and knew their stuff. Thank you Pat for organizing the whole project and Thanks Paul for doing the dirty work with a smile. You guys rock.


I recently had a tenant move out of my rental. The damage they did was horribly devastating. If it wasn't for SERVPRO of Lacey I wouldn't have been able to rent out my house. The speedy process and quality was outstanding. I cannot thank them enough. It was "Like it never even happened." I highly recommend SERVPRO of Lacey.

Love the fact that SERVPRO of Lacey cares about the work they do and who they do it for. You're not just a number....you're a person and the team genuinely cares about getting you back on track. They said no stress...they meant it. I know firsthand they will go the extra mile to remove stress, make sure you understand the process and make it "Like it never even happened." Great team!

It was an awesome experience. The team is very knowledgeable, they knew exactly what there were doing. If I have another water damage hopefully I don't, but if I do I will definitely use them again.

Great and knowledgeable team of experts who really care about the damage done to your personal effects. They came in and helped us in our time of need while being very empathetic. If I ever need something like this I will be using them again!

I am not comfortable having strangers in my home.  I was very anxious about it and was honest with the crew when they showed up.  They were fabulous about it and very understanding.  I was pleased to have them as my guests.  They represented your company very well and did an incredible job!

Would highly recommend the same team members to anyone!

Had them come and clean my carpet and couches they were awesome they went above and beyond and Devin found all the spots and issues. got areas clean no one else ever could from fireplace soot/smoke damage. professional and polite listened to what I needed they did a thorough job and took time to do it right.

Top Notch!  Crew was amazing!

Everything was great! Great job to everybody.

Everything was great! Great job to everybody.

Keep Chris!  He is friendly, yet professional.  He is upbeat and confident!  Good guy!